TangentoPay
TangentoPay
Last Updated: January 25, 2026

Terms & Conditions

Introduction
Welcome to TangentoPay. These Terms and Conditions (“Terms”) govern your access to and use of the TangentoPay website, mobile applications, and payment services (collectively, the “Services”). TangentoPay is a proprietary financial technology platform owned and operated by Tangento Group Sarl, a company registered in Cameroon under registration number ref: TPPRR/RC/BUA/2025/B/0283.

By creating an account or using our Payment Products, you agree to be bound by these Terms, our Privacy Policy, and our AML/KYC Policy. If you do not agree to these terms, you must cease use of our services immediately.

Definitions
"TangentoPay," "we," "us," or "our" refers to Tangento Group Sarl and its affiliates.
"User," "Merchant," or "You" refers to any individual or business entity that registers for an account to accept or send payments.
"Services" refers to the API Gateway, SDKs, Payment Links, and Wallet services provided by TangentoPay.
"Third Party" refers to any financial institution, mobile network operator (MTN, Orange), or card network (Visa, Mastercard) that facilitates transactions.
Account Registration & Security
To use TangentoPay, you must register for an account. You represent and warrant that:
All information provided is accurate and current.
You are at least 18 years of age and possess the legal authority to enter into this agreement.
You will maintain the confidentiality of your API Keys and Credentials.
TangentoPay reserves the right to suspend or terminate accounts that provide false information or fail to pass our compliance vetting.
Acceptable Use Policy (AUP)
The purpose of this AUP is to outline the prohibited and restricted uses of the TangentoPay Gateway and API. This policy applies to all Merchants, Developers, and Partners globally. By using TangentoPay, you agree to adhere to these standards, which are designed to comply with FATF Recommendations and CEMAC Financial Regulations.
1. Prohibited Business Categories
TangentoPay maintains a "Zero-Tolerance" list. You may not use our services if your business involves any of the following:
1.1 Illegal Products and Services
Narcotics & Paraphernalia: Illegal drugs, synthetic substances (kratom, spice), and equipment for making/using drugs.
Weapons & Munitions: Firearms, ammunition, explosives, and high-capacity knives.
Counterfeit Goods: Unauthorized sale of designer brands, pirated software, or illegally imported items.
Deceptive Services: Fake ID services, degree mills, and document falsification.
1.2 Regulated "High-Risk" Activities
Unlicensed Gambling: Online casinos, sports betting, or lotteries operating without a valid regional license.
Adult Content: Pornography, escort services, or any sexually oriented business.
Pharmaceuticals: Unlicensed online pharmacies or substances making unverified health claims.
2. Restricted Activities (Prior Approval Required)
The following businesses may use TangentoPay only after undergoing Enhanced Due Diligence (EDD) and obtaining written approval from our Compliance Team:
Financial Services: Money remittance, currency exchange, or neobanks.
Cryptocurrency: Platforms for buying/selling virtual assets or NFT marketplaces.
Travel & Luxury: Airlines, cruise lines, and high-value jewelry dealers.
Non-Profits: Charities and NGOs must provide proof of legal registration and tax-exempt status.
3. Technical Misuse and Security
You are prohibited from using the TangentoPay API to:
Probe or Scan: Attempting to test the vulnerability of our network without authorization.
Reverse Engineer: Disassembling or attempting to derive the source code of our SDKs and Plugins.
Bypass Security: Using any automation (bots) to circumvent our fraud detection systems or rate limits.
Data Scraping: Extracting customer or merchant data from our dashboard for unauthorized marketing.
4. Fraud and Deceptive Marketing
TangentoPay serves the Global Digital Economy by fostering trust. We will suspend any account engaging in:
"Get Rich Quick" Schemes: Pyramid selling or unrealistic investment promises.
Negative Option Marketing: Hidden subscriptions or "free trials" that automatically convert to paid without clear consent.
Predatory Practices: Door-to-door sales or high-pressure telemarketing.
5. Monitoring and Enforcement
Our Kemit AI Engine monitors all traffic for violations of this AUP.
Investigation: We reserve the right to audit your website, fulfillment logs, and customer service records.
Suspension: Accounts in violation will be suspended immediately.
Reporting: Significant breaches involving illegal activity will be reported to the National Agency for Financial Investigation (ANIF).
Fees and Payments
1. Service Fees
TangentoPay charges fees for transaction processing, currency conversion, and payouts. Our current rates are detailed on our Pricing Page. Fees are non-refundable and will be deducted automatically from your account balance.
2. Settlements
Funds collected on your behalf will be settled into your designated bank account or mobile wallet according to the schedule specified in your Merchant Dashboard. We reserve the right to delay settlements in the event of suspected fraud or high chargeback rates.
Chargeback and Dispute Management
A "Chargeback" or "Dispute" occurs when a customer contacts their issuing bank or mobile operator to reverse a payment made via TangentoPay. This often happens due to unauthorized use, non-delivery of goods, or dissatisfaction with a service.
Merchant Liability: You, the Merchant, are 100% liable for the full amount of any chargeback, regardless of the outcome of the dispute.
Non-Refundable Fees: In addition to the transaction amount, you will be charged a Dispute Fee (as outlined in our Pricing Table) to cover the administrative and network costs of processing the claim.
i. Evidence and Response Timelines
The global card networks operate on strict, non-negotiable deadlines. To successfully defend a dispute, you must provide "Compelling Evidence" through your Merchant Dashboard.
ii. Mandatory Documentation
To win a dispute, you should provide:
Proof of Delivery: Signed delivery receipts or digital tracking confirmation.
Transaction Metadata: Date/time stamps and IP addresses captured via the TangentoPay SDK.
Customer Communication: Logs of emails or chats showing the customer was satisfied or agreed to the terms.
Signed Terms: Evidence that the customer explicitly agreed to your refund policy at the point of sale.
iii. Response Window
We require a response within 7 to 10 days. Failure to respond within the timeframe specified in your System Notifications will result in an automatic loss of the dispute.
Financial Safeguards: The Rolling Reserve
To protect the Tangento Group ecosystem from excessive losses, TangentoPay may implement a Rolling Reserve.
Mechanism: A percentage (typically 5%–10%) of your daily processed volume is held for a set period (e.g., 90–180 days).
Purpose: These funds are used solely to cover chargebacks and fines if your account balance is insufficient.
Audit: Your reserve status is reviewed monthly based on your Security and Risk Profile.
Excessive Chargeback Programs
Card networks monitor "Chargeback Ratios" (the number of disputes vs. total transactions).
The Threshold: If your ratio exceeds 1%, your account may be placed in a Monitoring Program.
Penalties: Merchants in these programs are subject to additional fines and may have their API access restricted or terminated.
Remediation: Our Kemit AI will provide recommendations to help you lower your fraud rates and return to good standing.
Refund vs. Dispute
We strongly encourage merchants to issue Refunds directly to customers to prevent a dispute from being filed. A refund is significantly cheaper and does not negatively impact your chargeback ratio.
Legal Override: TangentoPay reserves the right to issue a refund on your behalf if we determine that a transaction is clearly fraudulent or violates our Acceptable Use Policy.
Legal Override: TangentoPay reserves the right to issue a refund on your behalf if we determine that a transaction is clearly fraudulent or violates our Acceptable Use Policy.
Intellectual Property
All content on the TangentoPay platform, including logos, software code, SDKs, and website design, is the exclusive property of Tangento Group Sarl. You are granted a limited, non-exclusive license to use our APIs and plugins solely for the purpose of integrating our payment services into your platform.
Data Privacy & Security
We take data protection seriously. By using TangentoPay, you acknowledge that we collect and process data as outlined in our Privacy Policy. We employ AES-256 encryption to protect your transaction data, but you are responsible for securing your own integration environment.
Limitation of Liability
To the maximum extent permitted by law, TangentoPay and Tangento Group Sarl shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. We do not guarantee that the services will be uninterrupted or error-free, as we rely on third-party networks (e.g., MTN, Orange, Visa). Please refer to our System Status for real-time uptime reports.
Brand Usage Guidelines
We appreciate that many of our users along with our partners, vendors, and other affiliated parties wish to mention their relationship with us and may want to use our name or logo for this purpose. These Brand Usage Guidelines ("Guidelines") outline the proper ways to mention your connection with TangentoPay. If you have any questions about these Guidelines, or if you'd like to use our branding in ways beyond simply indicating you're a TangentoPay user (such as in your payment flows), please contact us at support@tangentopay.com.
Certain uses of our trademarks and branding ("Tangento Brand assets") require explicit written permission. In such cases, the terms of that specific license agreement will apply. Other authorized uses may be covered by separate agreements you have with us, which will govern those particular cases.These Brand Usage Guidelines apply to all other situations where you may reference or display TangentoPay Brand assets. They establish the baseline rules for any use not specifically covered by another license or agreement.
Before detailing the specific permitted and prohibited uses, please note these fundamental principles:
Our Brand assets are valuable assets. In following these Brand assets Usage Terms and using our Brand assets, you are acknowledging that we are the sole owner of the Brand assets and that you will not interfere with our rights in the Brand assets (including challenging our use, registration, or application to register a Mark). You also acknowledge that the goodwill derived from your use of any of our Brand assets inures to our benefit, and belongs to us.
The permission that weʼre giving you to use our Brand assets is limited, in several ways:
You can only use our Brand Assets as expressly permitted under these Brand Usage Guidelines.
The permission weʼre giving you is non-exclusive (meaning, we can give it to others) and non-transferable (meaning, you canʼt).
We may update these Brand Usage Guidelines from time to time, and you will update your use of the Brand Assets to conform to any changes we make within a reasonable time after we give you notice of the change.
We may review your use of our Brand Assets on your website and require changes if necessary to comply with these Brand Assets Usage Terms.
We may terminate your permission to use our Brand Assets at any time (and at our discretion). Upon termination you agree to promptly stop all use of the Brand Assets (for example, by removing any Brand Assets from any websites or applications).
So what then can you do and not do? As a general rule, you may use our Brand assets to truthfully convey information about your goods or services, but not in a way that will imply endorsement by us of your goods or services, or otherwise cause consumer confusion. To help you understand what that means in practice, we have created this non-exhaustive list of what you can and canʼt do:
DO
Use our Brand Assets exclusively on website or application sections that directly relate to our services (for example, on payment pages utilizing our processing services).
Apply our Brand Assets according to any provided style guidelines (covering specifications like sizing, colors, or positioning), and update your implementation to reflect any guideline changes within a reasonable timeframe after notification.
Use the TangentoPay word mark in its original form when textually referencing our company, products, or services, ensuring all references are truthful and accurate.
DON'T
Add an outline to our logo. If the logo color doesn't have sufficient contrast, consider an alternate color, or black and white version.
Add filters or effects to our logo.
Use colors that lack sufficient contrast for clear legibility.
Stretch, squeeze, rotate, or otherwise manipulate the logo.
Use our Brand Assets except as described in these Brand Assets Usage Terms (or otherwise agreed in writing).
Modify or alter our Brand Assets in any way. For example, don't shorten or abbreviate them, or use them in plural, possessive, foreign-language translation, or other modified forms.
Misrepresent your relationship with us, or use our Brand Assets in any misleading way that implies our endorsement or sponsorship.
Use our Brand Assets more prominently than your own or any third-party branding.
Use our Brand Assets in any context unrelated to us or our products/services.
Use our Brand Assets on physical merchandise including promotional items or swag.
Add elements near our Brand Assets that could create a new composite mark.
Incorporate our Brand Assets into your trademarks, names, domains, or social media handles that could cause confusion.
Use our Brand Assets to portray Fapshi or our products/services in a negative or damaging light.
Use ™ or ® symbols with our Brand Assets. We maintain consistent branding across regions without these designations.
Indemnification
You agree to indemnify and hold TangentoPay, its officers, and employees harmless from any claims, losses, or expenses (including legal fees) arising out of your breach of these Terms or your violation of the rights of any third party.
Termination
TangentoPay reserves the right to terminate your access to the services at any time, with or without notice, if we believe you have violated these Terms or engaged in fraudulent activity. Upon termination, any outstanding balances will be held for a period of 180 days to cover potential chargebacks.
Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of Cameroon and the CEMAC/BEAC financial regulations. Any disputes shall be resolved through binding arbitration in Yaoundé, Cameroon.
Amendments
We may update these Terms from time to time to reflect changes in the Global Digital Economy or regulatory updates. We will notify you of any material changes via email or through the TangentoPay dashboard.
Contact Us
If you have any questions regarding these Terms, please contact our legal department at
legal@tangentopay.com or visit our Support Center.
Corporate Address: Tangento Group Sarl, Street 2 Entrance, Great Soppo Buea - SWR, Cameroon.
Ref: TPPRR/RC/BUA/2025/B/0283
Cameroon.

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